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Buyer Remorse
(Customer changes his/her mind After it has been
received )
All Items have a 30 day
return policy....All items need a " Return Authorization
Form " to be returned back to iapsales, or a factory or
Master distributor warehouse we use...We will Email, fax
or mail the Return Authorization form to you
Please print
this form
and place inside the double box or inside the
manufactures box if the item did not come with a
secondary box (This will expedite the return process)
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All Items that were double boxed
to you must be shipped back with a double box
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All items must be returned in
its original packing with all accessories that were
included in the original order
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All items must be
new and not
used, and un-opened will have not be charged a
restocking fee
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All Items that are shipping from a factory or
have a 25% restocking Fee
("factory polices not
I.A.P's" policy)
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Customer is responsible for all
freight charges to and from
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Items with free shipping promo
will pay the actual shipping cost
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The total original invoice
will be credited excluding freight and the
restocking fee upon the return of merchandise
Return
Shipping Address:
Return Shipping Address: Via
Post Office
Innovative Air Products
Po Box
647
Exeter
NH 03833
603 778 71432
Return
Shipping Address:
Via
UPS,
Federal Express or DHL
Innovative Air Products or
Iapsales.com LLC
140 Epping
Road Ste # 5
Exeter
NH,
03833
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Freight Damage
: PLEASE INSPECT YOUR SHIPMENT
UPON RECEIPT.
If your
product was damaged during shipping, please refuse the
package, note the damage on the "bill of lading" and
call us immediately.
If
you receive the product damaged and did not note it
during delivery we now have a different problem.
Iap-home.com will do everything possible to replace your
product. However, different manufacturers and freight
carriers have different rules. Following are the
“official” rules
All
shipments must be thoroughly inspected at time of
delivery before signing for the product. The driver is
required to wait while you inspect the product. If upon
receipt of the package you see visible damage, or
suspect concealed damage, you must carefully unpack and
inspect the product before signing the bill of lading.
If you determine the product is damaged, the shipment
should be rejected. If you find the item to be in
satisfactory condition, you should accept the item and
make note of the visible damage on the bill of lading.
If you receive a unit and finds the damage after the
driver has left then Iap-home.com must be notified
within 72 hours of receipt of the unit to qualify for a
replacement unit. Any report after the 72 hours will not
be honored. Once Iap-home.com has been made aware of the
damage the carrier will be notified. Shipments that have
been accepted, but have concealed damage will take
longer. A detailed description of the damage is needed
to file a claim with the carrier. In some cases (usually
based on value) the carrier may request to inspect the
unit. The original packaging must be kept for this
inspection. If the original packaging is not available
the carrier instantly denies the claim and Iap-home.com
will deny the claim also.
If a
replacement is needed, a new order must be placed with
Iap-home.com.
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Refused Shipment at time of
Delivery
(Customer changes his/her mind at time of delivery no
damage)
The
customer may change their mind at the time of delivery.
Iap-home.com will charge a 25% restocking fee plus all
incurred freight charges on refused shipments. These
charges may include, but are not limited to, delivery
and return transit costs and storage fees.
Damage Allowance
When
a consignee is willing to accept an allowance in lieu of
a return and replace, Iap-home.com will offer up to a
10% to keep as an allowance.
In
all cases, except Damage Allowance, the following
guidelines will apply or Credit will be denied.
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A Return Authorization number
must be assigned.
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All units must be in original
carton with all accessories included
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The product must be in the
condition stated on the Return Authorization i.e. D.O.A
must be defective etc.
D.O.A
(Dead upon arrival-not used)
Iap-home.com must be notified within 72 hours of
delivery. All DOA’s are replaced to the buyer at no
additional charge. Iap-home.com will assign a Return
Authorization number then issue a Call Tag/Pick Up for
the pick up of the product and have it returned .The
unit must be returned in its original packaging
including accessories and manuals. The total original
invoice will be credited including freight upon the
return of the merchandise.
MANUFACTURERS WILL NOT ACCEPT A RETURN PRODUCT WITHOUT
THEIR (RMA) RETURN MERCHANIDISE AUTORIZATION
If
you would like a replacement you must tell us and re
order. The unit will be tested upon its return, and if
it is found after the return not to be a D.O.A you will
be charged a 25% restocking fee along with the return
freight charges. In addition to this fee, a pro-rated
charge (up to 100%) will be assessed for items that are
returned incomplete or with non-resalable parts. The
unit will be treated a Defective instead of a D.O.A.
Defective, Damaged or Shipping
errors
(Once
unit has been used)
Defective merchandise is under warranty by the
manufacturer, please read the warranty information
enclosed with each product, and look for the customer
service number for assistance. If you can’t find it
please call us at 1-800-416-1298 or send us an e-mail.
All
defective units must be deemed defective and not
repairable by an authorized service center, or technical
support from the factory. Copies of service centers work
order must be faxed to Iap-home.com at 603 778 3014
showing unit is non-repairable.
If
there is not a service center available or the unit is
deemed non-repairable Iap-home.com will assign a Return
Authorization number and issue a Call Tag/Pick Up for
the unit and have it picked up and returned to the
warehouse at no charge.
The
unit must be returned in its original packaging
including accessories. The total original invoice will
be credited including freight upon the return of the
merchandise. . The unit will be tested upon its return.
If the unit is found after the return not to be a
defective you will be charged
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